Refund Policy
Last Updated: June 2, 2025
At Hanuman Care - Train Ambulance Services, we understand that emergency situations can be unpredictable. This refund policy outlines the conditions under which refunds are granted and the process involved.
By using our services, you agree to the terms of this Refund Policy. If you have questions or require clarity, feel free to contact our support team.
1. Refund Eligibility
- If you cancel within 24 hours of booking (and more than 3 days before transportation), you are eligible for an 80% refund.
- If tickets have already been booked, only 30% of the amount will be refunded, and 70% will be retained to cover non-refundable logistics and administrative costs.
- If you cancel within 24 hours before the scheduled train departure, no refund will be issued.
2. Refund Process
- All approved refunds will be processed within 7 to 15 working days.
- Refunds will only be made to the original source of payment.
- You will be notified via email or phone once the refund has been initiated.
3. Non-Refundable Situations
- Cancellations made less than 24 hours before the scheduled transportation time.
- Services already initiated or completed.
- Any delay or failure due to force majeure or uncontrollable external factors.
4. Contact for Refund Requests
To request a refund or inquire about your booking, reach out to our support team:
Email: support@hanumancare.com
Phone: +91-9264198199
Address: A/182, 2nd Floor, Near Lohiya Nagar Park, Opp. People Cooperative Hall, Kankarbagh, Patna, Bihar 800020
5. Policy Changes
Hanuman Care reserves the right to modify this Refund Policy at any time. Changes will be updated on this page. Continued use of our services constitutes acceptance of the revised terms.